Cookie Policy

Cookies
We do not use cookies with visitors to our general website. However, we do use cookies with customers who sign on to our online banking services, to make access more pleasant and convenient. The cookie generated once you sign on to our online banking service expires as soon as you log out or at a predefined time, and to protect your privacy we do not store any sensitive information such as customer information in the cookie. To find out more information about cookies, please visit http://www.microsoft.com/info/cookies.mspx

What are cookies?
Cookies are small text files that a website downloads onto your computer or other internet-enabled devices (such as mobile phones and tablets) when you visit a website. The cookie will help the website recognise your device the next time you visit.

Cookies can be used for a variety of purposes including remembering your preferences, measuring your activity, analyse the usage and optimising your user experience.

Most cookies won’t collect information that identifies you. Instead, they will collect more general information such as your general location or how you arrive at and use our websites.

What sort of cookies does Mashreq use?
Generally, our cookies perform three different functions:

• Enabling our websites to function properly
  Some cookies are essential for the operation of our websites. For example, we use cookies to ensure that you are shown the correct webpages for your location, or to identify when we have broken links or other technical issues with the website.
• Analysing visitor behaviour
  We use cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by making sure that our content and layout remains relevant to you. For example, we use cookies to keep track of which pages and links are most popular and which are not providing the information that’s required by our visitors.
• Optimising and personalising
  Cookies are also used to optimise the webpages that you visit, and to personalise the content that we show you across all our digital assets, based on what we understand about your requirements.

How can you block cookies?
You can control whether to accept cookies or not. If you decide to not accept cookies, some features and services on our websites will not function properly.

If you would prefer not to accept cookies you can either:

• Change your browser settings to notify when you receive a cookie, which lets you choose whether or not to accept it; or
• Set your browser to automatically not accept any cookies.

For more information on how we handle personal information please refer to our Privacy Notice or write to us at DPO@Mashreq.com or Mashreqbank, Attn: Customer Care Center, P.O. Box 1250, Dubai, UAE.