Privacy Policy

As your financial services partner, Mashreq Capital understands that your trust in us is our most important asset. In order to preserve that trust, we want you to clearly understand what personal information we collect about you and how we use it. As a Mashreq Capital customer, you have the opportunity to opt out from marketing communication lists or to specify your preferred channel of communication to receive notification of our latest offers and promotions.
To give you effective and convenient access to a broad range of financial products and services, we use technology to manage and maintain customer information. We understand the need to safeguard sensitive information that you have entrusted to us. Therefore, we have put together a Privacy Policy that respects and addresses your needs. It also explains what types of information we collect and under what circumstances we may share it.

Mashreq Capital is subject to the Data Protection Law DIFC Law No. 1 of 2007 and as may be amended from time to time. The Data Protection Law prescribes rules and regulations regarding the collection, handling, disclosure and use of personal data in the DIFC, the rights of individuals to whom the personal data relates and the power of the Commissioner of Data Protection in performing their duties in respect of matters related to the processing of personal data as well as the administration and application of the Data Protection Law.

The Data Protection Law embodies international best practice standards, and is consistent with EU regulations and OECD guidelines and is designed to balance the legitimate needs of businesses and organizations to process personal information while upholding an individual’s right to privacy (

Collecting Customer Information

Mashreq Capital collects only relevant information about you that is needed to establish and maintain your account and services as the law allows or requires us to collect. We may collect personal and financial information about you that is "non-public." Non-public personal information is information about you that we obtain in connection with providing a financial product or service to you. The information we collect varies depending on the accounts and services you request and use. We collect information about you from the following sources:-

Application Information

We retain personal information from any application you submit for financial services. This includes but is not limited to information such as name, postal and e-mail address, phone numbers, employment and financial status, and credit history.

Your Transactions

We retain the transaction information any time you make a transaction on one of your accounts. The transaction information includes your account number, date, amount, location of the transaction and any other pertinent information.


We obtain information online when you visit our website This includes retaining information you provide us on any online application, or information you send to us by e-mail.

Sharing Information with Our Bank Affiliates

In order to provide financial services to you, we may share certain information about you with our affiliates.

Sharing Information with Third-Party Service Providers

In order for us to conduct our operations, including servicing your account or processing your transactions, we may need to share information with our service providers, including data processing companies, and other payment processing companies, and financial service providers with whom we have joint marketing agreements. These service providers act on our behalf and have agreed in writing to keep the customer information we provide to them confidential. We share the following categories of information with third-party service providers depending on the specific services provided:

  • Personal information (name, address and account number)
  • Account information (type of accounts, account balances and transaction history)
  • Transaction information (dates, amounts, locations and type of transaction)

We do not share your account numbers with independent third-party marketers offering their own products and services. While we may assist in offering financial products and services of our affiliates or other financial service providers, we control the customer information used in connection with these offers.

Sharing Information as Legally Required or Permitted

We may share your customer information in response to a lawful request issued by -

  • a court
  • a government agency
  • a regulatory authority
  • or as permitted by law

We may also share your information in response to a request made by a merchant or business necessary to effect, administer or enforce a transaction that you had requested or authorized in connection with the servicing or processing of a financial product or service, or to maintain or service your account with us.

Protecting Information

Our Confidentiality and Security Safeguards

We maintain strict policies and security controls to assure that customer information in our computer systems and files is protected. Our employees and contractors are only permitted access to customer information that they may need to perform their jobs and to provide services to you. Our employees and contractors have access to such customer information as necessary to conduct a transaction or respond to your inquiries. All employees and contractors are required to respect customer privacy. No one except our employees and contractors has access to Mashreq Capital’s computer system and records storage. Mashreq Capital has ensured internal security controls, including physical, electronic and procedural safeguards to protect the information you provide to us and the information we collect about you. We will continue to review our internal security controls to safeguard your customer information as we employ new technology in the future.
Information Integrity Measures Mashreq Capital works hard to ensure that the customer information we maintain is complete and accurate. We have procedures and processes for updating our customer information as well as removing old, outdated information. We have measures in place to protect the integrity of customer information such as maintaining back-up copies of account data in the event of power outages or other business interruptions. We use computer virus detection and eradication software and employ other technical means (known as "firewalls") to protect against unauthorized computer entry into systems containing customer information.
Online Privacy ProtectionFrom our website ( ), you may apply for accounts and services, and you may communicate with us via e-mail. To protect the information you provide to us online, we use multiple levels of security. Generally, e-mail communication over the Internet cannot be assumed to be secure.

We do not use cookies with visitors to our general website.

Privacy Policy Inquiries

If you have any questions about our privacy practices write to us at Mashreq Capital, Attn: Customer Care Asset Management, P.O. Box 1250, Dubai, UAE.

Making Sure Information is Accurate

Keeping your account information accurate and up-to-date is very important. If you ever find that your account information is incomplete, inaccurate or not current, please contact your relationship manager or our call center at +971 4 424 4618 and our agents will promptly update or correct any erroneous information.

Contact Number & Working Hours

  • Contact Number : +971 4 424 4618
  • Working Hours : Sunday to Thursday 8:30am - 5:00pm

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Office Address

Mashreq Capital (DIFC) Ltd
Al Fattan Currency House, Tower 2, Floor 28, Office 2803
Dubai International Financial Centre (DIFC)
Post Box 1250, Dubai, UAE

Copyright © 2020 Mashreq. All Rights Reserved.